Frequently asked questions
Quick answers about Show Remote.
A screen card says Offline. What do I do?
Check the TV is on. If it's showing live TV or the TV's home screen, open the VenueOS app from its app list. The card goes back to normal within a minute.
I cleared a blackout and an old slide came back. Why?
Clear after a blackout restores whatever was on screen before it. Tap Clear once more to return the screen to its normal playlist.
Why don't all my screens have a Live TV button?
It only appears on Philips TVs with a built-in tuner, and a manager has to tick it on per screen in the Device tab.
Who can open Show Remote?
Anyone with the link, unless your venue has set a Show Mode PIN. Set one in Signage Settings if the link gets passed around.
I made a new slide but it's not a chip on Show Remote.
Move it into the Show Mode folder in Media. It appears within a few seconds, no refresh needed.
Does Blackout turn the TVs off?
No. The screens stay on and show black, so they come back instantly when you clear it.
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