Frequently asked questions
Quick answers about Live Menu.
A waiter marked something sold out but the board didn't change. Why?
Check that the board's Live Menu element includes that dish's section (Sections to show), and that the screen has been refreshed once since Live Menu was switched on. An offline screen catches up as soon as it reconnects.
Can staff change prices from the iPad?
Only if you allow it. Tick Allow staff to add and edit dishes under Staff access on the Live Menu tab, and staff can change names, prices, descriptions and tags, add dishes or remove them. Every change is logged with their name. Sections and menus stay manager-only.
Why is everything back to available this morning?
That's the Daily reset. Change the time or click Never reset on the Live Menu tab.
Can one menu show on several screens?
Yes. Use the Live Menu element in as many designs as you like - they all update together.
My headings are in capitals. How do I change that?
Select the Live Menu element in the design and untick Headings in CAPITALS. Headings then show exactly as you typed them.
The iPad keeps asking for the PIN.
The PIN was changed, which signs every iPad out. Enter the new PIN once and it stays signed in.
Can I have separate lunch and dinner menus?
Yes. Click + Menu on the Live Menu tab to add menus like Lunch and Dinner, each with their own sections. Then set each board's Live Menu element to show the whole menu it needs.